A note about timing
2 min read
There is a restaurant in town. Its busiest night is always Saturday.
Someone decided that because Saturday night is busy, Saturday morning is the best time to fit a new kitchen. The reasoning was sound, on the surface: more customers means more opportunity. Get the kitchen in before they arrive. Make the most of it.
The kitchen wasn't ready by seven. It wasn't ready by eight. The customers came anyway.
This has happened before. Not once — every time something new has been fitted. The kitchen, the fridges, the pass. Every single time, the work has been scheduled for Saturday morning. Every single time, something has not been ready when the doors opened. Every single time, the Saturday night that was supposed to benefit from the change has instead been spent managing the consequences of it.
Nobody has yet suggested that perhaps the fitting should happen on a Tuesday.
In three years, not one major change to the ranch has landed without issues.
The question worth sitting with is not why do things keep going wrong.
The question is why do we keep choosing Saturday morning.